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IMPORTANT: All transactions, agreements, and communications related to MADRIGALASSÍDUO - UNIPESSOAL LDA are conducted in English. By engaging in any transaction with MADRIGALASSÍDUO - UNIPESSOAL LDA, the customer confirms that they understand English sufficiently to comprehend this policy and all associated agreements. The company is not liable for any misunderstandings due to language barriers. If clarification is required, the customer must request assistance before completing any transaction.
Refund and Chargeback Prevention Policy
Effective Date: 16 December 2024
Business Name: MADRIGALASSÍDUO - UNIPESSOAL LDA
NIPC: 518229920
Registered Office: Avenida do Atlantico, nº 16, sala 5.07, District: Lisbon, Municipality: Lisbon, Parish: Parque das Nações, 1990 - 019 Lisbon
Email: pt.madrigteam@gmail.com
1. Introduction
This Refund and Chargeback Prevention Policy outlines the terms under which MADRIGALASSÍDUO - UNIPESSOAL LDA provides structured digital services. It establishes the rights, responsibilities, and obligations of all parties involved to ensure transparency, compliance, and protection against fraudulent chargebacks.
By initiating a transaction with MADRIGALASSÍDUO - UNIPESSOAL LDA, you explicitly acknowledge and agree to abide by this policy, including our refund terms and chargeback prevention measures.
Failure to comply with these terms may result in:
✔ Denial of refunds.
✔ Termination of services.
✔ Legal action in cases of fraudulent chargebacks.
This policy ensures that all transactions are executed under structured service agreements, eliminating chargeback risks while maintaining clear records for banking and regulatory compliance.
2. Nature of Services Provided
MADRIGALASSÍDUO - UNIPESSOAL LDA does not provide currency exchange or financial services. All transactions are structured digital workflow services, including:
✔ Digital Workflow Execution – Coordination of structured digital processes.
✔ Automated Transaction Monitoring – Secure tracking and reporting of digital transactions.
✔ Workflow Structuring & Record Management – Providing structured execution logs, transaction reports, and digital workflow validation.
📌 Proof of Service Delivery:
Each transaction is backed by a detailed service invoice, transaction execution logs, and electronic confirmations, which can be provided as evidence to banks in case of disputes.
3. Definition of a Chargeback
A chargeback occurs when a payer disputes a transaction with their bank or payment provider, requesting a reversal of funds.
📌 A chargeback is not a refund and is considered a formal dispute that could lead to account termination and legal action.
🚨 Unauthorized chargebacks will be disputed using the following evidence:
✔ Issued invoice with a breakdown of provided services.
✔ Transaction execution logs confirming service completion.
✔ Email confirmations and support interactions proving customer engagement.
A chargeback request made without first contacting our support team may be classified as fraudulent.
4. Accepted Payment Methods
MADRIGALASSÍDUO - UNIPESSOAL LDA only accepts payments through the following approved and trackable channels:
✔ Bank transfers (SEPA, SWIFT, Wire, Faster Payments and others).
✔ Business account payments (from verified entities).
✔ Credit and debit cards.
✔ Secure payment links and other approved methods.
🚫 We do not accept third-party payments, unauthorized transfers, or transactions from unverified accounts.
5. Customer Verification (KYC) for Payment Protection
To ensure compliance and security, all customers must complete the KYC (Know Your Customer) verification before initiating any transaction.
📌 Required Verification:
✅ Government-issued ID verification.
✅ Proof of address (not older than 3 months).
✅ Selfie verification with ID and date.
✅ Bank account details must match the verified identity.
🚨 Transactions made from unauthorized accounts will be rejected and subject to a 15% processing fee.
6. Payment Authorization & Transaction Structuring
📌 All payments must be pre-authorized through our structured digital workflow system.
✔ Each transaction is linked to an invoice reference number.
✔ Once a transaction is authorized, a service agreement and structured workflow execution record are generated.
✔ Once the service is marked as completed, no reversals or chargebacks are allowed. The evidence of the service completion is the transaction completion email.
7. Refund Policy & Fees
Refunds are processed under the following conditions:
📌 Important Notes:
✔ Refunds must be requested via email at pt.madrigteam@gmail.com.
✔ The payer must sign a Refund Notice and Agreement before processing.
✔ Refunds cannot be issued once a structured transaction is marked as completed.
8. Chargeback Prevention & Proof of Service Delivery
8.1 Bank-Ready Proof of Service Delivery
In case of a chargeback dispute, we provide the following bank-approved evidence:
✔ Issued invoice with structured service descriptions.
✔ Email confirmations proving customer engagement.
✔ Unique reference ID and structured digital workflow logs.
8.2 Customer Communication Requirement
✔ Customers must contact our support team at pt.madrigteam@gmail.com before initiating a chargeback.
✔ Any dispute must be reported within 24 hours of the transaction.
8.3 Chargeback Waiver Clause
By proceeding with a transaction, you explicitly agree to:
✅ Obligation to Contact Us First
Before initiating a chargeback, you must attempt to resolve the issue by contacting the MADRIGALASSÍDUO - UNIPESSOAL LDA support team.
Proof of Contact Required:
✔ Copies of emails or messages sent to our support team.
✔ Any response received from MADRIGALASSÍDUO - UNIPESSOAL LDA support team.
🚫 Unauthorized chargebacks will be disputed using invoice records, transaction logs, and compliance documentation.
9. Refund Process
📌 To request a refund:
✔ Send an email request to pt.madrigteam@gmail.com from the registered email.
✔ Provide the invoice number and transaction details.
✔ Sign a Refund Notice and Agreement (provided by our team).
📌 Refund Timeline:
✔ Refunds are typically processed within 10 business days.
10. Policy Updates
MADRIGALASSÍDUO - UNIPESSOAL LDA reserves the right to update this policy to align with business, regulatory, and legal requirements. Any significant changes will be communicated via email and posted on our website.
11. Customer Responsibilities
11.1 Accurate Information
Customers must provide accurate KYC details and ensure that payment accounts match the verified identity.
11.2 Communication
✔ Any dispute must be reported before initiating a chargeback.
✔ All communications must be sent to pt.madrigteam@gmail.com.
11.3 Language and Understanding Clause
All transactions, agreements, and communications related to MADRIGALASSÍDUO - UNIPESSOAL LDA are conducted in English. By engaging in any transaction with MADRIGALASSÍDUO - UNIPESSOAL LDA, the customer confirms that they understand English sufficiently to comprehend this policy and all associated agreements. The company is not liable for any misunderstandings due to language barriers. If clarification is required, the customer must request assistance before completing any transaction.
12. Contact Information
📩 Support Email: pt.madrigteam@gmail.com.
🏛 Registered Office: Avenida do Atlantico, nº 16, sala 5.07, District: Lisbon, Municipality: Lisbon, Parish: Parque das Nações, 1990 - 019 Lisbon
Business Name: MADRIGALASSÍDUO - UNIPESSOAL LDA
NIPC: 518229920
Registered Office: Avenida do Atlantico, nº 16, sala 5.07, District: Lisbon, Municipality: Lisbon, Parish: Parque das Nações, 1990 - 019 Lisbon
Email: pt.madrigteam@gmail.com
1. Introduction
This Refund and Chargeback Prevention Policy outlines the terms under which MADRIGALASSÍDUO - UNIPESSOAL LDA provides structured digital services. It establishes the rights, responsibilities, and obligations of all parties involved to ensure transparency, compliance, and protection against fraudulent chargebacks.
By initiating a transaction with MADRIGALASSÍDUO - UNIPESSOAL LDA, you explicitly acknowledge and agree to abide by this policy, including our refund terms and chargeback prevention measures.
Failure to comply with these terms may result in:
✔ Denial of refunds.
✔ Termination of services.
✔ Legal action in cases of fraudulent chargebacks.
This policy ensures that all transactions are executed under structured service agreements, eliminating chargeback risks while maintaining clear records for banking and regulatory compliance.
2. Nature of Services Provided
MADRIGALASSÍDUO - UNIPESSOAL LDA does not provide currency exchange or financial services. All transactions are structured digital workflow services, including:
✔ Digital Workflow Execution – Coordination of structured digital processes.
✔ Automated Transaction Monitoring – Secure tracking and reporting of digital transactions.
✔ Workflow Structuring & Record Management – Providing structured execution logs, transaction reports, and digital workflow validation.
📌 Proof of Service Delivery:
Each transaction is backed by a detailed service invoice, transaction execution logs, and electronic confirmations, which can be provided as evidence to banks in case of disputes.
3. Definition of a Chargeback
A chargeback occurs when a payer disputes a transaction with their bank or payment provider, requesting a reversal of funds.
📌 A chargeback is not a refund and is considered a formal dispute that could lead to account termination and legal action.
🚨 Unauthorized chargebacks will be disputed using the following evidence:
✔ Issued invoice with a breakdown of provided services.
✔ Transaction execution logs confirming service completion.
✔ Email confirmations and support interactions proving customer engagement.
A chargeback request made without first contacting our support team may be classified as fraudulent.
4. Accepted Payment Methods
MADRIGALASSÍDUO - UNIPESSOAL LDA only accepts payments through the following approved and trackable channels:
✔ Bank transfers (SEPA, SWIFT, Wire, Faster Payments and others).
✔ Business account payments (from verified entities).
✔ Credit and debit cards.
✔ Secure payment links and other approved methods.
🚫 We do not accept third-party payments, unauthorized transfers, or transactions from unverified accounts.
5. Customer Verification (KYC) for Payment Protection
To ensure compliance and security, all customers must complete the KYC (Know Your Customer) verification before initiating any transaction.
📌 Required Verification:
✅ Government-issued ID verification.
✅ Proof of address (not older than 3 months).
✅ Selfie verification with ID and date.
✅ Bank account details must match the verified identity.
🚨 Transactions made from unauthorized accounts will be rejected and subject to a 15% processing fee.
6. Payment Authorization & Transaction Structuring
📌 All payments must be pre-authorized through our structured digital workflow system.
✔ Each transaction is linked to an invoice reference number.
✔ Once a transaction is authorized, a service agreement and structured workflow execution record are generated.
✔ Once the service is marked as completed, no reversals or chargebacks are allowed. The evidence of the service completion is the transaction completion email.
7. Refund Policy & Fees
Refunds are processed under the following conditions:
Refund Reason | Eligibility | Processing Fee |
Overpayments and Errors | ✅ Eligible | 2% processing fee |
Voluntary Cancellation (Mutual Agreement) | ✅ Eligible | 0% processing fee |
Non-Matching Identity / Third-Party Payment | ✅ Eligible | 15% processing fee |
Completed Structured Transaction | 🚫 Not Eligible | N/A |
📌 Important Notes:
✔ Refunds must be requested via email at pt.madrigteam@gmail.com.
✔ The payer must sign a Refund Notice and Agreement before processing.
✔ Refunds cannot be issued once a structured transaction is marked as completed.
8. Chargeback Prevention & Proof of Service Delivery
8.1 Bank-Ready Proof of Service Delivery
In case of a chargeback dispute, we provide the following bank-approved evidence:
✔ Issued invoice with structured service descriptions.
✔ Email confirmations proving customer engagement.
✔ Unique reference ID and structured digital workflow logs.
8.2 Customer Communication Requirement
✔ Customers must contact our support team at pt.madrigteam@gmail.com before initiating a chargeback.
✔ Any dispute must be reported within 24 hours of the transaction.
8.3 Chargeback Waiver Clause
By proceeding with a transaction, you explicitly agree to:
✅ Obligation to Contact Us First
Before initiating a chargeback, you must attempt to resolve the issue by contacting the MADRIGALASSÍDUO - UNIPESSOAL LDA support team.
Proof of Contact Required:
✔ Copies of emails or messages sent to our support team.
✔ Any response received from MADRIGALASSÍDUO - UNIPESSOAL LDA support team.
🚫 Unauthorized chargebacks will be disputed using invoice records, transaction logs, and compliance documentation.
9. Refund Process
📌 To request a refund:
✔ Send an email request to pt.madrigteam@gmail.com from the registered email.
✔ Provide the invoice number and transaction details.
✔ Sign a Refund Notice and Agreement (provided by our team).
📌 Refund Timeline:
✔ Refunds are typically processed within 10 business days.
10. Policy Updates
MADRIGALASSÍDUO - UNIPESSOAL LDA reserves the right to update this policy to align with business, regulatory, and legal requirements. Any significant changes will be communicated via email and posted on our website.
11. Customer Responsibilities
11.1 Accurate Information
Customers must provide accurate KYC details and ensure that payment accounts match the verified identity.
11.2 Communication
✔ Any dispute must be reported before initiating a chargeback.
✔ All communications must be sent to pt.madrigteam@gmail.com.
11.3 Language and Understanding Clause
All transactions, agreements, and communications related to MADRIGALASSÍDUO - UNIPESSOAL LDA are conducted in English. By engaging in any transaction with MADRIGALASSÍDUO - UNIPESSOAL LDA, the customer confirms that they understand English sufficiently to comprehend this policy and all associated agreements. The company is not liable for any misunderstandings due to language barriers. If clarification is required, the customer must request assistance before completing any transaction.
12. Contact Information
📩 Support Email: pt.madrigteam@gmail.com.
🏛 Registered Office: Avenida do Atlantico, nº 16, sala 5.07, District: Lisbon, Municipality: Lisbon, Parish: Parque das Nações, 1990 - 019 Lisbon
MADRIGALASSIDUAL - UNIPESSOAL LDA
MADRIGALASSIDUAL © Copyright, 2024
MADRIGALASSIDUAL © Copyright, 2024